SA’s Premier Crafters
We stand behind our quality and craftmanship. Our reputation is all we have and all we live for. Nothing else matters. This is not just my brand, but Ogilvie is who I am, it’s my Surname, my passion, my legacy.
A. Warranty applies only to original purchaser and cannot be transferred
B. Warranty is only applied to manufacturing defects. If in the case of manufacturing defect or error we will be glad to inspect, advice and replace if need be. Please note this is on inspection and will be determined by a qualified master craftsman.
C. Warranty does not cover loss of smalls or other gems unless directly linked to craftmanship.
D. Warranty excludes wear and tear, thinning of metal, discoloration due to use and general maintenance issues.
E. The warranty is a guarantee of quality manufacturing!
F. Ensure you have read FAQ in Full. Faq contains more valuable information regarding warranties.
G. Repairs carry no warranty. Only Re-manufacturing carries warranty.
T&C: For the warranty to be in effect, rings need to be serviced every 12 months by OgilvieGems. Only OgilvieGems is to work on the ring. If our master craftsman during a service notes that a setting needs to be replaced or informs the client that tips are wearing or that there are other general issues regarding the wear and tear of the ring, please note that this will not be covered by the warranty!
Ltd Lifetime Warranties only apply to our 14K, 18K and Platinum offerings set in Earth Mined Diamond, Grown Diamond, Moissanite (Charles and Colvard) | (Majestic) | (Timeless) and other Natural Gem Stone Jewelry.
OgilvieGems a official retailer of Charles&Colvard Moissanite
Please note: If your quote did not state Charles and Colvard please do not register this warranty. Some hand picked stones and other gems do carry warranties, but will be clearly shown on each quote!
Charles & Colvard® provides a Limited Lifetime Warranty that applies to your purchase of Charles & Colvard Created Moissanite® gem(s) that are 4mm in size or larger. The terms of the Limited Lifetime Warranty include a warranty against defects in material and workmanship in the gem(s). This warranty is effective for all Charles and Colvard Moissanite as from October 3, 2016.
Each warranty applies only to the original purchaser and is non-transferable.
This Limited Lifetime Warranty covers optical properties of the stone including brilliance and fire, and the physical integrity of the stone including chipping, breaking, scratching, and abrasions. It does not cover damage or defects as a result of abuse, misuse, loss, or theft of your gem(s).
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED LIFETIME WARRANTY IS THAT, DURING YOUR LIFETIME, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR THE ITEM(S), OR REPLACE WITH A GEMSTONE(S) OF EQUAL OR GREATER QUALITY,
WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR GEM(S) TO CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.
The Limited Warranty is effective as of the date of purchase. Receiving any remedy provided herein requires you to have registered your purchase online at warranty.charlesandcolvard.com within 30 days of purchase.
If you are having difficulty with the direct registartion of your moissanite contact your moissanite supplier.
Your Charles & Colvard Created Moissanite® gem(s) are subject to the terms as set forth herein. In the unlikely event you have an issue or concern with your gem(s), please contact OgilvieGems, with a copy of your receipt and warranty card.
This Limited Lifetime Warranty applies to the sale of gems that are 4mm in size or larger and sold directly to the end-consumer purchaser. This Limited Lifetime Warranty is transferrable by the end-consumer purchaser only where the gem(s) are gifted to a third-person, provided that the recipient of the gifted gem(s) registers the transferred Warranty directly with Charles & Colvard and presents to it the end-consumer’s purchase receipt and a valid government-issued form of personal identification.
Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments will void the Charles & Colvard Created Moissanite® Limited Lifetime Warranty that accompanies each purchase.
Your purchase, including this Limited Lifetime Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.
Register your Moissanite | HERE