CustomQuote
Speak to us about your custom piece.
Quotes, consultations, diamonds, gemstones, collections and client support.
Answer first: the easiest way to reach OgilvieGems is by WhatsApp, phone or email. For custom jewellery, the most efficient starting point is usually our custom quote process so we can understand your design, budget and timeline clearly.
Our team may not always answer immediately because we are often in the workshop, preparing quotes, reviewing CAD designs, servicing existing clients, sourcing stones, assisting collections or working through active custom jewellery projects.
Your message matters to us. If we do not respond instantly, it usually means we are focused on giving proper attention to the clients and pieces already in process.
+27 62 086 6008
Best for quick questions, quote follow-ups, design references and general communication.
Message On WhatsAppPhone
+27 62 086 6008
For urgent matters, collections, appointment confirmations and direct client support.
Call OgilvieGemsinfo@ogilviegems.co.za
Best for detailed quote requests, documents, design notes, certificates and longer enquiries.
Email OgilvieGemsWho should you contact?
For most clients, the main email address remains the best starting point because it allows the team to route your enquiry correctly.
For general quotes, design questions, consultation requests, warranty support, collections or admin, email info@ogilviegems.co.za.
Direct team emails are available where needed, but the general inbox helps keep communication organised and easier to track.
Crystèn Ogilvie
Client communication, custom jewellery support and design process assistance.
If we do not answer immediately.
We are not ignoring you. We may be in the workshop, reviewing stone options, checking CAD designs, preparing detailed quotes, assisting existing clients, managing collections, handling servicing work or helping another client through a meaningful custom jewellery moment.
Fine jewellery takes focus. Custom pieces require careful communication. We would rather reply properly than rush a vague answer.
For the smoothest start, send your design idea, budget, preferred metal, timeline and any reference images through the custom quote process.
OgilvieGems operates through a structured appointment-based model rather than a traditional walk-in jewellery store.
This helps protect client privacy, workshop security, production workflow and the quality of attention given to each custom commission.
Admin Residential Office
Located in Kempton Park.
Used for selected admin, private consultation support and client communication where appropriate by appointment.
International Gem Import & Export
OR Tambo access.
Used in connection with gemstone and diamond sourcing, imports, exports and supplier-linked logistics where applicable.
Workshop & Refinery
Centurion / Pretoria.
Used for manufacturing, stone setting, servicing, finishing, quality control and selected scheduled collections or appointments.
We work by appointment, consultation and scheduled collection only.
We do not operate as a normal walk-in retail jewellery store. This allows every client experience to remain calmer, safer, more private and more focused.
For workshop access, collection procedures and security protocols, please review our consultation page before arranging an appointment.
For A New Custom Piece
Start with the custom quote process. Send the design direction, budget, metal preference, stone preference and any reference image you love most.
This helps us guide you properly before any formal appointment is needed.
Request A Custom QuoteFor A Consultation
Book a consultation if you need deeper design discussion, gemstone guidance, custom process support or appointment-based guidance before moving forward.
Most projects still begin virtually because CAD approval and quote preparation create clearer direction before production.
Book A ConsultationFor Warranty Or Servicing
Use the warranty and certification page if you need to register a warranty, register a claim, understand cover, submit images or read care and servicing requirements.
Warranty & CertificationFor Reviews And Trust
View client reviews if you would like to understand how other clients experienced our communication, process, craftsmanship and finished jewellery.
Read ReviewsContact FAQs
What is the best way to contact OgilvieGems?
The best way to contact OgilvieGems is through WhatsApp, phone or email. Clients may contact us on +27 62 086 6008 or email info@ogilviegems.co.za.
Why might OgilvieGems not reply immediately?
OgilvieGems may not always reply immediately because the team may be in the workshop, preparing quotes, servicing existing clients, handling collections, reviewing designs, communicating with suppliers or assisting with active custom jewellery projects.
Can I visit OgilvieGems without an appointment?
No. OgilvieGems works by appointment and consultation only. Workshop access, consultations and collections must be scheduled in advance.
Where is OgilvieGems based?
OgilvieGems operates through an admin residential office in Kempton Park, international gemstone import and export access through OR Tambo, and a Centurion / Pretoria workshop and refinery environment.
Can I book a consultation before requesting a quote?
Yes. Clients may book a consultation, although many custom jewellery projects begin with a custom quote first so pricing, design direction, budget and expectations can be aligned before a formal appointment.
Who should I email at OgilvieGems?
General enquiries may be sent to info@ogilviegems.co.za. Alan Ogilvie may be contacted at alan@ogilviegems.co.za and Crystèn Ogilvie may be contacted at crysten@ogilviegems.co.za.
Ready to begin properly?
Send us your design direction, reference image, preferred metal, stone preference and budget. We will help guide the next step clearly and calmly.