CustomQuote
Begin the process properly.
Every custom piece begins with a conversation.
Some clients arrive with a complete vision. Others arrive with only a photograph, a feeling or a simple idea they cannot fully explain yet.
Our role is to guide that process carefully from the very beginning.
For many clients, the easiest way to begin is through our custom quote process rather than booking a formal consultation appointment. This allows you to first get a feel for the overall costing, understand who we are and how we work, while also giving us the opportunity to answer questions, refine ideas, and ensure everyone is aligned on the design direction before the process formally begins.
Luxury jewellery should feel exciting, personal and collaborative — never rushed or overwhelming.
Complimentary consultation availability is limited each month to ensure every custom commission receives proper attention, preparation and design care.
Limited Availability
We offer a limited number of complimentary consultation appointments each month for clients considering a custom commission.
These consultations are valued at R1,950.
What We Discuss
- Overall design direction
- Gemstone and diamond options
- Budget expectations
- Wearability and lifestyle decisions
- Refining ideas calmly and clearly
Why We Limit Them
To maintain the level of attention and craftsmanship for which OgilvieGems is known, consultation availability remains intentionally limited each month.
Most projects begin virtually.
Most commissions begin virtually and many are completed entirely remotely from start to finish.
In many cases, virtual communication actually creates a smoother and more flexible experience. Clients are able to ask questions gradually, revisit ideas comfortably, reflect on designs properly, refine details over time and communicate throughout the process more naturally.
Because every ring is digitally developed and approved through CAD renders before production begins, the majority of design clarity happens during the creation process itself.
In-Person Consultations
Following an initial virtual discussion, selected in-person consultations may be arranged where appropriate.
Appointments are conducted either from our private residence office in Kempton Park on dedicated consultation days, or at our Centurion workshop by prior arrangement where applicable.
All consultations remain strictly scheduled and private. We do not operate as a traditional walk-in jewellery store, allowing every consultation to remain calm, intentional and focused.
Workshop Access & Security
Our workshop operates as an active manufacturing environment focused on production, stone setting, finishing and quality control.
To maintain workflow precision, workshop access is restricted to:
- Scheduled collections
- Existing client servicing
- Approved appointments
- Manufacturing operations
Following a serious prior security incident involving an individual posing as a potential client, all workshop access and collections now operate through controlled verification procedures designed to protect both clients and staff.
- Pre-arranged appointment scheduling
- Vehicle verification where applicable
- Controlled access procedures
- Identification confirmation upon arrival
Workshop Collections
Clients are absolutely welcome to collect completed commissions directly from our workshop by prior arrangement.
For many clients, the final collection becomes part of the experience itself — especially for engagement rings, anniversary pieces and milestone commissions.
All collections operate through scheduled collection procedures to ensure a smooth, secure and personal handover experience.
Why We Operate This Way
Fine jewellery creation requires uninterrupted focus, precision and time.
- Maintain exceptional craftsmanship standards
- Protect client privacy
- Reduce unnecessary production interruptions
- Create a calmer consultation experience
- Give each commission the attention it deserves
We believe meaningful jewellery should be created through a process that feels equally considered from beginning to end.
Frequently Asked Questions
Are consultations free?
We offer a limited number of complimentary consultations each month valued at R1,950.
Do I need to visit in person to start?
No. Most projects begin virtually and many are completed entirely remotely. The CAD approval process naturally resolves the majority of design questions throughout the journey itself.
Why are consultations limited?
We intentionally limit consultations and commissions each month to maintain quality, communication and production standards.
Can I visit the workshop directly?
No. The workshop operates strictly through scheduled appointments and controlled access procedures.
Why do you begin with virtual consultations?
Virtual discussions often create a more comfortable and flexible experience while allowing clearer preparation before any in-person appointment is considered.
Where are in-person consultations held?
Consultations may be conducted either from our Kempton Park residence office on dedicated consultation days or at our Centurion workshop by prior arrangement where applicable.
Can I collect my ring from the workshop?
Absolutely. Clients are very welcome to collect completed pieces directly from the workshop through scheduled collection appointments.
Do you work with clients outside Johannesburg?
Yes. We regularly work with clients throughout South Africa and internationally entirely through virtual communication and secure shipping.
The beginning of something personal.
Custom jewellery is deeply personal. Our process is designed to make the experience feel calm, guided and considered from the very beginning.